Bryan Brown
+1 904 385 0659 www.linkedin.com/in/bryanbrown
Fraud Analyst III
Professional Summary

A highly skilled IT professional with a focus on fraud detection, cloud security, and technical support. Adept at conducting data-driven investigations to identify and mitigate fraudulent activities, ensuring secure system operations. Certified in Security+, ITIL v4, and AWS Cloud Practitioner, with a strong emphasis on implementing cloud security measures and IT service management best practices.

Professional Experience
Officer Candidate School
March 12, 2024 - Present
Army National Guard | Jacksonville, FL
  • Demonstrated strong leadership skills and resilience, overcoming challenges in high-stress environments.
  • Collaborated with peers to achieve team goals, developing problem-solving strategies.
  • Active Secret Clearance, ensuring compliance with data protection standards.
Junior Cloud Practitioner
July 2022 - November 2022
Generation USA | Jacksonville, FL
  • Participated in an 18-week Jr. Cloud program, spending over 300 hours learning to deploy, configure, and manage cloud infrastructure using different tools and writing basic shell scripts.
  • Conducted data analysis and anomaly detection on cloud platforms, focusing on fraud prevention and security.
  • Collaborated with cross-functional teams to implement cloud security measures, aligning with industry best practices.
Client Services Technical Support Specialist I (Remote)
May 9, 2022 - Present
Availity | Jacksonville, FL
  • Supported fraud detection efforts through detailed analysis of client systems and escalated suspicious activities.
  • Applied ITIL best practices to improve service management and streamline client interactions.
  • Enforced security policies and procedures.
Computer User Support Specialist
February 2022 - April 2022
ACI Learning | Jacksonville, FL
  • Gained foundational knowledge of network security concepts, including firewalls, intrusion detection systems, and vulnerability assessment.
  • Enhanced problem-solving and critical thinking skills by applying security concepts to real-world scenarios.
Education, Certifications, & Professional Affiliations
  • Computer User Support Specialist Program | ACI Learning | Jacksonville, FL (Feb 2022 - Apr 2022)
  • Bachelor of Science in Sociology | Florida State University | Tallahassee, FL (May 2012)
  • Professional Certifications: AWS Certified Cloud Practitioner, ITIL v4, CompTIA Security+
  • Professional Affiliations: JITC - Jacksonville Information Technology Council, Army National Guard - Florida
Skills & Abilities
  • Fraud Detection & Analysis: Proficient in identifying fraud patterns and escalating suspicious activities.
  • Cloud Security (AWS): Understanding of cloud infrastructure and security practices.
  • Data Analysis & Reporting: Skilled in detecting anomalies and fraudulent activities through data analysis.
  • Security Incident Triage: Expertise in handling security alerts and implementing necessary actions to minimize risks.
  • IT Service Management: Proficient in ITIL practices for efficient and effective IT service delivery.